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Nice to Know
Answers to the most frequently asked questions

Information for your stay

From A to Z

  • Arrival & Departure
    Check-in from 16:00, check-out until 11:00.
    On request, we will be happy to check the availability of a free early check-in or a free late check-out (only possible at short notice).
  • Cancellation policy
    • up to 2 weeks before arrival: Cancellation free of charge and refund of the deposit paid
    • up to 7 days before arrival: 30% of the agreed room price
    • from 7 days to 1 day before arrival: 70% of the agreed room price
    • from 1 day before arrival/late arrival/early departure: 100% of the agreed room price

      We would like to politely point out that if you pay by credit card, a refund is only possible to the same card.

      If the charged card is no longer active at the time of cancellation, we will be happy to issue a voucher in the amount of your refund. We reserve the right not to accept a possible shortening of your stay. For your protection, we recommend that you always take out individual travel cancellation insurance so that you can look forward to your vacation with peace of mind! Please contact your insurance agency for this.
  • Deposit
    To secure your reservation in winter, we require a deposit of 30% of the room price. This can be paid by bank transfer or by credit card in EURO or CHF. You will receive more detailed information after booking. Only valid for direct bookings.
  • Payment methods
    • Cash in CHF and EURO
    • Credit cards (Mastercard, Visa, Amex, Diners, EC, EDC) - payments in euros are also possible - (except AMEX), Postcard, Reka checks / Reka card, Union Pay, JCB.
    • For all payments made by credit card in advance, we ask you to present the card used for payment on arrival at the hotel for security reasons. Otherwise your deposit may become invalid and we will not be able to credit it to your hotel bill.
  • Parking
    Free outdoor parking spaces are available. If you wish, you can book an underground parking space for a fee when you make your reservation.
  • Prices excluding local tax
    The local tax is CHF 4.00 per person and night from the age of 17. In return you benefit from various services:
    • Reduced ski ticket rates for the Samnaun/Ischgl mountain railroads
    • Free use of the SamnaunBus
    • Reduced admission to the Alpenquell adventure pool
    • Various activities from Samnaun Tourism (according to the weekly program)
  • Vereina Tickets
    All guests of ZEGG Hotels receive discounted Vereina tickets on request. We will be happy to send these to your e-mail address before your arrival. You will receive the tickets for your journey home at reception when you check out


Further questions? We are available for you as follows:


Phone: +41 81 861 95 00

Mail: info(at)hotel-silvretta.ch

Address: Chalet Silvretta Hotel & Spa, Dorfstrasse 17, CH-7563 Samnaun

See you soon in the duty-free paradise!

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