Payment options & cancellation policy

Payment methods

• Cash in CHF and €uro
• Credit cards (Mastercard, Visa, Amex, Diners, EC, EDC) – also possible to pay in Euro -
• Postcard
• Reka cheques
• TWINT
• In case of EC Direct and EDC Maestro we recommend a partial payment a few days before departure.

Deposit payment & cancellation policy

Valid for the summer season

During the summer season we only request your signature, and no deposit payment is charged.
New for the summer months: free cancellation of up to 1 day prior to arrival.
In case of early departure or late arrival the entire arrangement costs minus meals and visitors' tax is charged.

Valid for the winter season

A deposit of 30% of the room rate payable by credit card is requested to confirm your booking (please provide your credit card number with expiration date) or a deposit via bank transfer.

Cancellation conditions:

• Cancellation up to 14 days before arrival is free of charge. For your protection, we recommend that you always take out individual travel cancellation insurance!
• up to 2 weeks before arrival: Cancellation is free of charge and the deposit is refunded. We reserve the right not to accept a possible shortening of the stay.
• upon 7 days before arrival: 30% of the agreed room rate. NEW in addition: After payment, we immediately convert this 30% into a voucher, which you can redeem in full at a later date. (The new regulation up to 7 days before arrival also applies `from` 24.12.2022 to 1.1.2023).
• upon 7 days to 1 day before arrival: 70% of the agreed room rate. NEW in addition: (but not for bookings between 24.12.2022 and 1.1.2023): We will convert this 70% into a voucher immediately after payment, which you can redeem in fully at a later date.
• from day before arrival/delayed arrival/early departure: 100% of the agreed room rate.

For any other situations the general terms and conditions of Hotellerie Suisse apply.

Travel Insurance: You never know! We encourage you to look forward left out a travel cancellation insurance for your holiday. Contact noted in your insurance agency.

Bank details

For guests `from` EU countries: please transfer the deposit to our Euro account:

€uro bank account: Volksbank Tirol AG, Meinhardstrasse 1, A-6020 Innsbruck
Account no.: 00570286573
Account holder: Hotel Silvretta Samnaun AG, CH-7563 Samnaun 
BLZ: 45850 
IBAN: AT23 4239 0005 7028 6573
BIC (SWIFT): VBOEATWWLAN  

For Swiss guests: please transfer the deposit to our Swiss account: