Payment options & cancellation policy

Payment methods

  • Cash in CHF and €uro
  • Credit cards (Mastercard, Visa, Amex, Diners, EC, EDC) – also possible to pay in Euro -
  • Postcard
  • Reka cheques
  • Jelmoli customer card
  • In case of EC Direct and EDC Maestro we recommend a partial payment a few days before departure.

Deposit payment & cancellation policy

Valid for the summer season

During the summer season we only request your signature, and no deposit payment is charged.
New for the summer months: free cancellation of up to 1 day prior to arrival.
In case of early departure or late arrival the entire arrangement costs minus meals and visitors' tax is charged.

Valid for the winter season

A deposit of 30% of the room rate payable by credit card is requested to confirm your booking (please provide your credit card number with expiration date) or a deposit via bank transfer.

Cancellation handling:

  • 2 weeks before arrival: Remittance of the deposit, less CHF 200.- processing fee (4 weeks before arrival for reservations during the New Year period) or deduction of the deposit. For the deposit you will receive a voucher worth the deposit, which you can redeem in full on your next stay.
  • Until 7 days before arrival: 30% of the agreed room rate
  • Until 1 day before arrival: 70% of the agreed room rate
  • From 1 day before arrival/belated arrival/early departure: 100% of the agreed room rate

For any other situations the general terms and conditions of Hotellerie Suisse apply.

Travel Insurance: You never know! We encourage you to look forward left out a travel cancellation insurance for your holiday. Contact noted in your insurance agency.

Bank details

For guests `from` EU countries: please transfer the deposit to our Euro account:

€uro bank account: Volksbank Tirol AG, Meinhardstrasse 1, A-6020 Innsbruck
Account no.: 00570286573
Account holder: Hotel Silvretta Samnaun AG, CH-7563 Samnaun 
BLZ: 45850 
IBAN: AT23 4239 0005 7028 6573

For Swiss guests: please transfer the deposit to our Swiss account:

CHF-bank account: Graubündner Kantonalbank, CH-7002 Chur
Account no.: 10 005.979.100
Account holder: Hotel Silvretta Samnaun AG, Dorfstrasse 30, CH-7563 Samnaun
IBAN: CH97 0077 4010 0059 7910 0

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