Data protection

General information

The following notes give a simple overview of what happens to your personal information when you visit our website. Personal data is all data that personally identifies you. Detailed information on the subject of data protection can be found in our privacy policy listed under this text.

Data collection on our website

WHO IS RESPONSIBLE FOR DATA COLLECTION ON THIS SITE?
The data processing on this website is carried out by the website operator. Its contact details can be found in the imprint of this website.

HOW DO WE RECORD YOUR DATA?
Your data will be collected on the one hand, that you tell us. This may be e.g. to trade data that you enter in a contact form. Other data is collected automatically when visiting the website through our IT systems. These are above all technical data (for example Internet browser, operating system or time of the page request). The collection of this data is automatic as soon as you enter our website.

WHY DO WE USE YOUR DATA?
Part of the data is collected to ensure a flawless provision of the website. Other data can be used to analyze your user behavior.

WHAT RIGHTS DO YOU HAVE ABOUT YOUR DATA?
At any time you have the right to obtain free information about the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of this data. You can contact us at any time under the address given in the imprint (info@hotel-silvretta.ch) for further information on data protection. Furthermore, you have a right of appeal to the competent supervisory authority.

Analysis tools and third-party tools

When you visit our website, your surfing behavior can be statistically evaluated. This happens mainly with cookies and with so-called analysis programs. The analysis of your surfing behavior is usually anonymous; the surfing behavior can not be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you about the possibilities of objection in this privacy policy.

General information and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various personal data will be collected. Personal information is information that personally identifies you. This Privacy Policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmission over the Internet (for example, when communicating via e-mail) may have security vulnerabilities. A complete protection of the data from access by third parties is not possible.

Note to the responsible body

The responsible data processing unit on this website is:

Hotel Silvretta Samnaun AG
Dorfstrasse 17
CH-7563 Samnaun

Telefon: ++41818619500

E-Mail: info@hotel-silvretta.ch

Responsible body is the natural or legal person who, alone or in concert with others, decides on the purposes and means of processing personal data (such as names, e-mail addresses, etc.).

Revocation of your consent to data processing.

Many data processing operations are only possible with your express consent. You can revoke an existing consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the case of violations of data protection law, the person concerned has the right of appeal to the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of the data protection officers as well as their contact data can be taken from the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process on the basis of your consent or in fulfillment of a contract, in itself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another person in charge, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security purposes and to protect the transmission of sensitive content, such as orders or requests you send to us as a site operator. You can recognize an encrypted connection by changing the address line of the browser from "http: //" to "https: //" and the lock symbol in your browser line.

If SSL or TLS encryption is enabled, the data you submit to us can not be read by third parties.

Encrypted payments on this website

If, after the conclusion of a fee-based contract, there is an obligation to provide us with your payment details (eg account number for direct debit authorization), this data will be required for payment processing.

Payment transactions via the common means of payment (Visa / MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by changing the address line of the browser from "http: //" to "https: //" and the lock symbol in your browser line.

In the case of encrypted communication, your payment details that you submit to us can not be read by third parties.

Information, blocking, deletion

You have the right to free information on your stored personal data, their origin and recipient and the purpose of the data processing and, if necessary, a right to rectification, blocking or deletion of this data. For further information on personal data you can contact us at any time at the address given in the imprint.

Contradiction against advertising mails

The use of published in the context of the imprint obligation contact information for sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.

Data collection on our website

The internet pages partly use so-called cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, the acceptance of cookies for certain cases or generally exclude and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website.

Cookies that are required to carry out the electronic communication process or to provide certain functions that you wish to use (eg shopping cart function) are processed on the basis of Art. 6 para. 1 lit. f DSGVO saved. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (such as cookies for analyzing your surfing behavior) are stored, they will be treated separately in this privacy policy.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version

used operating system

Referrer URL

Host name of the accessing computer

Time of the server request

IP address

A merge of this data with other data sources will not be done.

The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which allows the processing of data for the performance of a contract or pre-contractual measures.

contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored in order to process the request and in case of follow-up questions. We will not share this information without your consent.

The processing of the data entered into the contact form is therefore exclusively based on your consent (Art. 6 (1) lit. DSGVO). You can revoke this consent at any time. An informal message by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The information you provide in the contact form will remain with us until you ask us to delete it, revoke your consent to storage or delete the purpose for data storage (for example, after your request has been processed). Mandatory statutory provisions - especially retention periods - remain unaffected.

Registration on this website

You can register on our website to use additional features on the site. We only use the data entered for the purpose of using the respective offer or service for which you have registered. The mandatory information requested during registration must be given in full. Otherwise, we will reject the registration.

For important changes, such as the scope of the offer or for technical changes, we use the e-mail address specified during registration to inform you in this way.

The processing of the data entered during registration takes place on the basis of your consent (Art. 6 (1) lit. DSGVO). You can revoke your consent at any time. An informal message by e-mail to us is sufficient. The legality of the already completed data processing remains unaffected by the revocation.

The data collected during registration will be stored by us as long as you are registered on our website and will subsequently be deleted. Legal retention periods remain unaffected.

Analysis tools and advertising

Google Analytics Remarketing

Our websites leverage the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. Provider is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

This feature allows the Google Analytics remarketing ad groups to be linked to the cross-device features of Google AdWords and Google DoubleClick. In this way, interest-based, personalized advertising messages that have been customized based on your previous usage and browsing behavior on one end device (e.g., cell phone) may also be displayed on another of your end devices (e.g., tablet or PC).

Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, the same personalized advertising messages can appear on any device you sign in to with your Google Account.

To support this feature, Google Analytics collects Google-authenticated IDs of users who are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.

You can permanently opt out of cross-device remarketing / targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.

The aggregation of the collected data in your Google Account is based solely on your consent, which you can submit or revoke on Google (Article 6 (1) (a) GDPR). For data collection operations that are not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) lit. f DSGVO. The legitimate interest arises from the fact that the website operator has an interest in the anonymous analysis of the website visitors for advertising purposes.

For more information and privacy policy, see the Google Privacy Policy at https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion-Tracking

This website uses Google AdWords. AdWords is an online advertising program of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google").

As part of Google AdWords, we use the so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that the Internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used for the personal identification of the users. If the user visits certain pages of this website and the cookie has not expired yet, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies can not be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie through its Internet browser under User Preferences. You will not be included in the conversion tracking statistics.

The storage of "conversion cookies" is based on Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.com/policies/privacy/.

REMARKETING
Our website uses remarketing features from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA.
This makes it possible to offer visitors to our websites targeted, personalized and interest-based advertising. The advertising is displayed using a cookie-based analysis of past usage and surfing behavior. There are no personal data stored. For this purpose, a cookie is stored in order to collect anonymised data on the interests of the users and thus to adapt advertising individually to this information. You may permanently object to the use of cookies for retargeting by disabling interest-based advertising through Google here: https://www.google.com/settings/ads/onweb/

FACEBOOK PIXEL
With your consent, we use the "visitor action pixel" of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA ("Facebook") on our website. With its help, we can track users' actions after they've seen or clicked a Facebook ad. This allows us to track the effectiveness of Facebook advertising for statistical and market research purposes. The data collected in this way is anonymous for us, ie we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we inform you according to our knowledge. Facebook can connect this data to their Facebook account and use it for their own advertising purposes, according to Facebook's data usage policy https://www.facebook.com/about/privacy/ You can enable Facebook and its partners to display ads on and off Facebook , It may also be stored for these purposes, a cookie on your computer.

FACEBOOK
Our website uses several plugins `from` Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. You can recognize these plugins either on the blue "F" of Facebook or because this plugin is marked with the word "Facebook". When you visit our website, these plugins connect to the Facebook servers and transmit data. On the one hand, the information that you see is transmitted directly `from` the servers to your browser and displayed there, on the other hand, information about your visit to our website is transmitted to Facebook. If you are logged in to Facebook, the transmitted information can be assigned directly to your account. In an interaction with the functions of the plugin, z. For example, if you press the "Like" button, this information will be sent directly `from` your browser to Facebook and stored there. The further processing of this information is incumbent on Facebook, the appropriate conditions and settings, please refer to the privacy policy of Facebook. If you want to prevent personal data `from` being transmitted to Facebook, log out of Facebook before visiting our website.

DATA STORAGE WITH ONLINE BOOKING
We point out that for the purpose of online booking and for subsequent contract processing by the online booking system cookies and the IP data of the subscriber are stored, as well as the data provided by the booking person in the online booking.
In addition, for the purpose of the contract, all necessary data for the booking is stored with us. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties will not take place, with the exception of the corresponding channel manager, hotel program or the transmission of the credit card data to the processing bank / payment service provider for the purpose of debiting the online booking, as well as to our tax advisor to fulfill our tax obligations.
When canceling the online booking, the data stored with us will be deleted. In the case of a successful online booking, all data `from` the contractual relationship are stored until the end of the tax retention period (7 years).
Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and of Art. 6, para. 1 lit a (consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.

GOOGLE MAPS
Our website uses features of Google Inc. map provider, Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA. Google Maps uses a cookie to collect and process user settings and data. To prevent the transfer of data to Google, you must disable the Java Script feature in your browser. This limits the use of Google Maps. For information about Google's terms of service, please visit: https://policies.google.com/terms?hl=en&gl=en

GOOGLE FONTS
We incorporate certain fonts through the Google Fonts service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA. For the representation of the used font this is necessary. The integration of the font is done via a call to the server `from` Google and is loaded into the browser cache. When downloading the font, your IP address, as well as the visited website will be transmitted to Google. More information can be found here. Google fonts: https://developers.google.com/fonts/faq
Google Terms of Service: https://policies.google.com/privacy?hl=en

YOUTUBE VIDEOS
Our website uses functions of the video portal Youtube of the company Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043 USA. When a website is visited with a Youtube video, it will connect to the Youtube (Google) servers. At least the IP address is transmitted to Google. In `order` not to provide personal information to Google, you should log out of your Google Account before visiting our site. For more information, see the Youtube privacy policy: https://www.youtube.com/t/privacy_guidelines

PRIVACY POLICY FOR THE USE OF GOOGLE +1
Collection and dissemination of information:
Use the Google +1 button to publish information worldwide. The Google + 1 button will help you and others to get personalized content `from` Google and our partners. Google stores both the information that you + 1'd for a piece of content and information about the page you viewed when you clicked +1. Your + 1's may appear alongside your profile name and photo in Google services, such as search results or in your Google profile, or elsewhere on websites and ads on the web.
Google records information about your + 1 activity to improve Google's services to you and others. To use the Google + 1 button, you need a globally visible, public Google profile that has at least the name chosen for the profile. This name will be used in all Google services. In some cases, this name may also `replace` a different name you used when sharing content through your Google Account. The identity of your Google Profile may be displayed to users who know your email address or have other identifying information `from` you.
Use of the information collected:
In addition to the uses outlined above, the information you provide will be used in accordance with applicable Google privacy policy. Google may publish summarized statistics about users' + 1 activity or share it with users and partners, such as publishers, advertisers, or affiliate websites.

OTHER THIRD-PARTY PROVIDERS TOOLS
Our website uses functions, widgets or plugins from
- Tripadvisor (rating widget): TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, United States
- Holidaycheck (rating widget): HolidayCheck AG, Bahnweg 8, CH-8598 Bottighofen
These third-party tools will be sent the IP address to ensure their functionality. We have no control over it if the third party providers store the IP address for statistical purposes or similar. More information can be found in the privacy policies of each service.