Holidays in Corona times
We look forward to being there for you and welcoming you at Chalet Silvretta.
Is the indoor pool and sauna area open?
The indoor pool, the sauna area as well as the fitness studio are open to hotel guests. According to the requirements of the BAG, the number of people is limited. But since our spa area is very spacious with over 1500m2, it is quite easy to keep your distance from other guests. In training areas of sports and fitnes facilities, it's currently compulsory to wear masks even during sports activities.
Are there massages and cosmetic treatments?
Under special protective measures we can offer you massages as well as all cosmetic treatments. For all treatments, our practitioners wear a face mask. Before and after each guest the hands as well as chairs and all materials are disinfected. Mouth and nose protection has been mandatory for guests here since October 17th. We are happy to have some ready.
Are the restaurants and bar open?
Our half-board restaurant and our à la carte restaurant Bündner Stube including the sun terrace are open for our hotel guests until 11 p.m. at the latest. Due to the distance rules, we have slightly fewer tables than usual, so that we will use all of our restaurants for breakfast and dinner (including half board), if the booking situation makes this necessary. The hotel bar is also open to hotel guests, but we ask all guests to use the bar stools, it is not allowed to stand at the bar. Our hotel bar is also looked after by the employees of the restaurants, the distance rules also apply here. Overall, the Chalet Silvretta Hotel & Spa offers a lot of restaurant and bar spaces, which is why it is easy to keep the prescribed distance of 1.5 meters.
Are there any buffets?
Buffets are still allowed if they follow the appropriate measures for hygiene and distance conditions. We will continue to provide you with our generous breakfast buffet with over 130 largely regional products. We will constantly reassess the situation and reserve the right to stop buffets if we can no longer guarantee the hygiene and clearance rules. But be assured that we will spoil you with culinary delights at all times and that you will be spoiled with innovative and new ideas even without buffets. We temporarily refrain from salad buffets in the evening, we are happy to serve salads to your table. Mouth and nose protection is mandatory for guests.
How does the stay change in general? What do you have to consider as a guest?
We try everything to implement the measures accordingly, without us having to restrict you too much. We ask you to adhere to the hygiene and distance rules communicated in the hotel as well as the obligation to wear a mask in publicly accessible interiors for people aged 12 and over in order to protect your and our health. Please wash and disinfect your hands regularly and keep a distance of 1.5 meters from people who do not live in your household. Please understand that some services have been adjusted a little to avoid unnecessary contacts. We will inform you about the current measures and whether you have anything to consider when you check-in.
Is there a mask requirement for guests?
Yes! At the moment there is a mask requirement in all indoor areas for guests and employees. We ask you to keep a distance of 1.5 meters from other guests and our employees or to keep close contacts short. Masks are required on public transport, including on the cable cars.
Are there any restrictions in the environment that have to be considered?
Perhaps it will be winter 2020/21 of all things, when you ideally retreat to the diverse and extensive nature of the Grisons mountains. Since Samnaun takes up around 30% of the slope area in the Silvretta Arena, but only a maximum of 15% of the guests from the Swiss side reach the ski area, there is twice as much space for skiing!
Until when can I cancel free of charge?
Valid for the winter season
To secure your reservation, we ask you to make a deposit of 30% of the agreed room price by debiting your credit card (we ask that you provide the credit card number with its expiry date) or by bank transfer.
- Cancellation up to 14 days before arrival is free of charge.
- 14 to 8 days before arrival: 30% of the agreed room price.
NEW additionally: We convert this 30% into a voucher immediately after payment, which you can redeem in full at a later date. (The new regulation up to 7 days before arrival also applies from December 26, 2020 to January 2, 2021)
- 7 days to 1 day before arrival: 70% of the agreed room price.
NEW additionally (but not for bookings between December 26th, 2020 to January 2nd, 2021): We convert these 70% into a voucher immediately after payment, which you can redeem in full at a later date.
- from 1 day before arrival / late arrival / early departure: 100% of the agreed room price
Otherwise the general terms and conditions of Hotellerie Suisse apply.
Winter season 2020/21 - protection concept
What has already worked this summer and autumn applies to us here: We consistently implement the prescribed measures of the BAG and the protection concept of Hotellerie Suisse in order to offer our guests and employees a safe stay.
You can already find the Silvretta Arena protection concept here.